MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big. We are recruiting to fill the position below:
Job Title: Technical Support Engineer – Wireless
Job Type: Permanent
Minimum Years of Experience: 2
- Develop emergency service plan for customers.
- Analyse issues and develop resolutions in a timely fashion.
- Complete service orders and service reports in a timely manner.
- Coordinate onsite contractors for facility support as necessary.
- Monitor the issue resolution status and time closely.
- Assist field personnel in providing remote and on-site customer support and services.
- Supervise all product installations and the related repair and maintenance activities when required.
- Act as the main point of contact for customers for any complaints, inquiries and issues.
Qualifications, Skills & Competencies
- B.Sc in Engineering or any relevant discipline.
- Good communication skills.
- Good reporting skills and feedback mechanism.
- Knowledge of basic TCP/IP configurations and troubleshooting.
- Experience in configuration of Cisco switches.
- Knowledge of Access point and controllers.
- 1-2 years experience in the configuration of Optical Network termination(ONT).
- Ability to provide remote support using any Desk, Teamviewer, Remote Desktop etc.
- Ability to supervise the project and provide real-time reporting.
- Basic understanding of the quality of service and network management concepts with respect to transmission networks is a must.
- Ability to commission sites on all platforms with basic training on the job.
- Assist in the translation of customer needs/technical requirements to appropriate solutions by liaising with customers to understand, anticipate and meet their specific needs.
Demands of the Job:
- Ability to multitask and provide support when required.
Application Closing Date
How to Apply
Interested and qualified candidates should:
To apply for this job please visit career.mainone.net.