Technical Support Engineer – Wireless

Company Details

MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big. We are recruiting to fill the position below:

Job Title: Technical Support Engineer – Wireless

Location: Ogun
Department: Technical
Job Type: Permanent
Minimum Years of Experience: 2

Responsibilities

  • Develop emergency service plan for customers.
  • Analyse issues and develop resolutions in a timely fashion.
  • Complete service orders and service reports in a timely manner.
  • Coordinate onsite contractors for facility support as necessary.
  • Monitor the issue resolution status and time closely.
  • Assist field personnel in providing remote and on-site customer support and services.
  • Supervise all product installations and the related repair and maintenance activities when required.
  • Act as the main point of contact for customers for any complaints, inquiries and issues.

Qualifications, Skills & Competencies

  • B.Sc in Engineering or any relevant discipline.
  • Good communication skills.
  • Good reporting skills and feedback mechanism.
  • Knowledge of basic TCP/IP configurations and troubleshooting.
  • Experience in configuration of Cisco switches.
  • Knowledge of Access point and controllers.
  • 1-2 years experience in the configuration of Optical Network termination(ONT).
  • Ability to provide remote support using any Desk, Teamviewer, Remote Desktop etc.
  • Ability to supervise the project and provide real-time reporting.
  • Basic understanding of the quality of service and network management concepts with respect to transmission networks is a must.
  • Ability to commission sites on all platforms with basic training on the job.
  • Assist in the translation of customer needs/technical requirements to appropriate solutions by liaising with customers to understand, anticipate and meet their specific needs.

Demands of the Job:

  • Ability to multitask and provide support when required.

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:

To apply for this job please visit career.mainone.net.

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