Team Lead, Site Reliability {Applications}

Company Details

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis.  We are employing to fill the job post below:

Employment Title: Team Lead, Site Reliability {Applications}

Area: Lagos, Nigeria

Job Purpose

  • Manage the team that ensures the availability and reliability of the Core Applications.
  • Provide support for the Applications and ensure their optimal performance.
  • Implement the setup of new applications in the company’s environment.

Key Responsibilities
Deployment of Applications:

  • Support the deployment of applications on the production environment
  • Implement projects involving Setup and deployment of new applications and enhancement of existing applications


  • Implement Automation of Activities that are involved in the management of Applications
  • Environment Management
  • Ensure 24×7 Availability of all Core Applications.
  • Carry out Capacity planning to ensure Applications are always available to meet demands
  • Create visibility into site health and key performance indicators of the Application Systems
  • Ensure up-to-date patching and full compliance to security standards of the Application Systems.
  • Ensure up-to-date documentation on all Core Applications as well as changes made.


  • Troubleshoot reported issues, and proactively identify areas in need of optimization
  • Working with technical support engineers to resolve critical incidents.
  • Create and update clear troubleshooting guides for Applications

Request Fulfilment:

  • Implement Requests relevant to the operation and enhancement of the Core Processing Applications

Team Management:

  • Co-ordinate the completion of activities within the team
  • Customer Escalation management
  • Resource Availability management
  • Process Management (Creation/Update, Gap Identification/Elimination)
  • Carry out Performance Management Reviews with the Team
  • Co-ordinate Productivity enhancement activities within the Team


  • Academic Qualification(s): Good first degree in Computer Science / Computer Engineering or other related fields.
  • Professional Qualification(s): Service Management Certifications (e.g. ITIL) is an advantage
  • Experience (Number of relevant years): Minimum of (4) years of relevant experience
Application Closing Date

Not Specified.

How to Apply

The interested and qualified applicants should Click Apply for Job now:

To apply for this job please visit

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