Service Center Agent

Company Details

GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage. We are employing to fill the job post below:

Employment Title: Service Center Agent

Area: Gbagada, Lagos, Nigeria
Job Type: Full-time

Job Description

  • Provide guidance to walk-in customers on product and service offerings
  • Educate customers and potential customers with information on SLA and delivery timelines
  • Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
  • Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
  • Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
  • Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
  • Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
  • Promote and cross-sell the company’s products.
  • Ensuring proper documentation and safety of all parcels sent and received.
  • Ensure strict compliance with the scanning process and procedures.

Qualifications

  • Minimum of HND from a government recognized tertiary institution
  • Customer-centric, tech-Savvy, young and personable
  • Evidence of mandatory NYSC scheme or Exemption Certificate.
Application Closing Date

Not Specified.

How to Apply

The interested and qualified applicants should Click Apply for Job now:

To apply for this job please visit jobs.smartrecruiters.com.

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