Fire Service Technician – Maintenance Services

Company Details

Gilberts Group is a legendary construction company whose projects include a significant proportion of the world’s large bridges, marine installations, and other complex structures. We are recruiting to fill the position below:

Job Title: Fire Service Technician – Maintenance Services

Location: Nationwide


  • Responds to customer service calls, checks indicated points of trouble analyses, requirements of the system involved checks and test systems components
  • Provide all information as needed to the Service Dispatcher so that SAP data is current
  • Advise Account Engineer on equipment required and time estimation for replacement parts following service visits
  • Performs preventative maintenance and diagnostics on systems and components according to the service level agreement
  • Works with other employees companies or external service providers or vendors to arrange servicing to resolve problems
  • Identifies additional opportunities including time and material work, system extensions. upgrades and service contact expansion
  • Passes lead to Service Sales
  • Completes service repairs replacements upgrades adjustments and calibration on systems and components
  • Participates in job site final walk and or final completion for systems to service turnover on assigned jobs
  • Delivers technical support, coaching and direction to end users and other Service Technicians as applicable
  • Represent the Company at customer premises in a professional manner at all times
  • Establish a good working relationship with all customers
  • Completes and submits written service reports covering all aspects of each assignment and activity
  • Ensure that all site files are kept up to date for each contract
  • Adhere to the Health and Safety at Work Act at all times
  • Be flexible and willing to work additional hours in order to meet deadlines
  • Ensure all damaged or faulty equipment is immediately returned to the warehouse with the appropriate documentation
  • Complete appropriate company documentation in accordance with company procedures
  • Ensure that all test equipment and tools issued by the Company are maintained in good condition, kept secure and tested
  • Attend personal training programs
  • Carry out any other reasonable duties as requested by management


  • Degree or Diploma
  • Self-motivated and calm under pressure
  • Commercially and technically aware
  • Good communication skills – verbal and written
  • IT literate
  • Driving license
  • Experience in delivering high-quality customer service to a broad range of customers
  • Understanding of the Building Code and Fire Alarm requirements
  • Good knowledge of fire systems
  • Start challenging yourself today in an environment that embraces diversity and rewards innovation with competitive pay, great benefits, and a global network offering a real opportunity for growth and advancement.
  • While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Application Closing Date
30th March, 2019.

How to Apply

Interested and qualified candidates should send their CV to:

To apply for this job email your details to

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