Customer Service Internship

Company Details

A1 Power Technologies Limited {formerly Chlorophyll Ventures Limited} is an energy service and solutions provider offering cutting-edge technology and strategic consulting for a sustainable energy sector. We are a proudly 100% owned Nigerian company with an innovative and experienced team. We are fully certified by the Nigerian Electricity Management System Agency (NEMSA), and by the Nigerian Electricity Regulatory Commission (NERC) to provide metering services. We are employing to fill the job post below:

Employment Title: Customer Service Internship

Area: Lagos

Job Description

The ideal candidate will be required to carry out the following key activities;

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Answers inquiries by clarifying desired information on products and services.
  • Respond politely and courteously to customers enquiries.
  • Managing large amounts of inbound calls, chats and emails in a timely manner.
  • Collecting customer information and analyzing customer need and providing prompt solutions.
  • Contributes to team effort by accomplishing related results as needed.
  • Coordinates daily updates on our social media handles.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Qualifications

  • B.Sc / HND in Electrical Electronics Engineering, Physics, or any Science discipline.
  • Must be a serving Corps member.

Knowledge, Skills and Attitude:

  • Good knowledge of renewable energy and electricity metering industry.
  • Ability to stay calm when customers are stressed or upset.
  • Proficient in graphic design software and Microsoft excel
  • Experience working with customer support.
  • Social media savvy
  • Continuous learning and improvement
  • Effective communication skills
  • Attention to details
  • Critical thinking, problem-solving and analytical skills
  • Result oriented
  • Integrity and accountability.
Application Closing Date

21st February 2020.

Method of Application

The interested and qualified applicant should send their CV via email:  using the “Employment Title” as the subject of the email. Click Apply for Job now:

To apply for this job email your details to careers@a1powertechnologies.com

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