Cloud Support Officer-2 Slots

Company Details

MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa. We are employing  to fill the job post below:

Employment Title: Cloud Support Officer

Area: Lagos
Job Type: Permanent
Department: Technical
Slot: 2 Slot

Responsibilities

  • The Cloud support analyst will be responsible for providing first level support to MainOne cloud & Managed services customers in line with Customer SLA requirement.

The specific responsibilities shall include to:

  • Work with the GNOC team, Cloud operations team as well as the Managed Services team in a shift system to provide 24 / 7 support to Cloud customers.
  • Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
  • Provide first level support for cloud customer complaints
  • Support ticket/queue management
  • Identify, recommend and implement potential improvements to service efficiency.
  • Ensure quality, up-to-date documentation exists for all service arrangements

Qualifications, Skills & Competencies

  • Bachelor’s Degree in Computer Sciences, Information Management or related Engineering field is preferred
  • Minimum of 2 years’ experience in a virtualization & cloud environment.
  • Minimum of 2 years’ experience working with Microsoft system centre 2012
  • Experience working on Hyper-V and Active directory
  • Experience with Microsoft public, hybrid and private cloud
  • Experience working with Windows/Linux operating systems
  • Strong Cloud experience skills (AWS or Azure)
  • Powershell scripting experience will be an added advantage
  • Networking experience will be an added advantage.
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other
  • Cloud Technologies considered a plus for this position.
  • Excellent customer engagement skills
  • Excellent oral and written communication skills

Demands of the Job:

  • Problem-solving skills
  • Ability to take ownership
  • Prioritizing skills
  • Troubleshooting skills
  • Ability to work under pressure
Application Closing Date

Not Specified.

How to Apply

The interested and qualified applicants should Click Apply for Job now:

To apply for this job please visit career.mainone.net.

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